Hotel Okura Kyoto

I loved staying at this property. The location of the property was perfect and the hotel itself was tastefully decorated and well designed with comfortable rooms and furnishings that felt modern and updated. The pricing was absolutely exceptional in terms of the cost value ratio and in terms of comparative costs of other similar five-star luxury hotels in Kyoto. However the most impressive feature for my wife and I who were on our honeymoon was the truly exceptional Concierge staff at the hotel who helped us make extensive hard to book restaurant reservations and the level and extent to which the Concierge staff were willing to provide assistance leading up (and during our stay) far exceeded our expectations as well as the level of service and extent of assistance we received from the (3) competing other five-star luxury accommodations we stayed with in Tokyo, Kyoto, and elsewhere.

Beautiful hotel with exceptional staff, every single staff member were so friendly and welcoming, nothing was too much trouble and I would highly recommend staying at this hotel. My family and I stayed here for 3 nights, lovely spacious rooms and great in-room facilities. I used the laundry services from housekeeping which was an excellent service. Taxi’s waiting outside the hotel lobby which was super convenient, lots of food options inside the hotel or within working distance.

We walked 5 minutes to various coffee shops and bakeries. Grandir was out favorite patisserie - excellent baked goods and bread but only for take out and no coffee. Great restaurants and bars around 15 minutes walk away. Kyoto is a fabulous place and the temples and sites are spectacular. Had ice cream one day in the hotel's cafe which was very nice. Staff were extremely helpful recommending restaurants and bars. Easy walk to Uniglo and shopping and Nishiki market. Rooms were extremely large with plenty of counter space, a full closet, a comfortable chair and table. Bathroom was huge with shower and tub and great lighting. Comfortable beds and pj and slippers were provided! Beautiful lobby.

Amazing staff! walking distance to points of interest like pontocho alley and nishiki market. There is a free shuttle bus that can take you to Kyoto station and pick you up also when you arrive (kyoto station is far from city centre downtown).

The staff were fantastic. 2 instances - 1) Yuka Amy Adachi from Concierge helped me check a double payment at a nearby bar. This included contacting the owner & sending me a detailed email to ensure that there was no double payment 2) Upon arrival the reception had detailed all our bookings out (we made several bookings as multiple people joined our trip. They upgraded us all to ensure we didnt have to move rooms & were attentive throughout Breakfast was great with high quality ingredients & a good spread. Location is fantastic too